30 May 2023
Our product will never store, log, or share your true IP address, and we always delete your true IP address after your VPN session is closed.
We never associate your email, true IP address, username, or unique mobile ID with your browsing information or online activities when you are using Croww VPN.
Creating an account is always optional – we never require you to register or otherwise provide us any personal information to download or use our products.
We never share your personal information with unaffiliated third parties other than service providers that we use for internal technology and business operations (such as VPN SDK providers, information technology, customer service, and email delivery).
We only use your information to provide you with amazing products and services that we are constantly working to improve.
While we always anonymize your true IP address while using the Services, remember that no VPN provider can control what other apps collect from your device or what cookies other websites or third parties place in your browser.
Information We Collect :
There are three basic categories of information we collect:
1. Information you choose to give us.
2. Information we get when you use our services.
3. Information we get from third parties.
Here’s a little more detail on each of these categories.
1.Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic user account, so we need to collect a few important details about you, such as: a unique username you’d like to go by, a password, an email address or a phone number. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information. Other services, such as commerce products.
Of course, you’ll also provide us whatever information you send through our services. Keep in mind that the users you send any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to our apps as well.
It probably goes without saying, but we’ll say it anyway: When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer.
2. Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular content, saw a specific ad for a certain period of time. Here’s a fuller explanation of the types of information we collect when you use our services:
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
Content Information. We collect content you create on our services and information about the content you create or provide, such as if the recipient you choose has viewed the content and the metadata that is provided with the content.
Device Information. We collect information from and about the devices you use. For example, we collect:
information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and
information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
Location Information. When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
Log Information: We also collect log information when you use our website. That information includes, among other things:
- details about how you’ve used our services.
- device information, such as your web browser type and language.
- access times.
- pages viewed.
- IP address.
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- pages you visited before or after navigating to our website
3. Information We Collect from Third Parties
We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you.
We may also obtain information from our affiliates and third parties. Here are a few examples:
Advertisers may let us know you installed a new app or game so we can determine whether we showed you an ad for it.
If you interact with one of our advertisers, they may share information with us to help target or measure the performance of ads. You can learn more about these types of ads in our Support Center.
How We Use Information
What do we do with the information we collect? For the detailed answer, go here. The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:
- Develop, operate, improve, deliver, maintain, and protect our products and services.
- Send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
- Monitor and analyze trends and usage.
- Personalize our services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads.
- Contextualize your experience by, among other things, tagging your Memories content using your precise location information (if, of course, you’ve given us permission to collect that information) and applying other labels based on the content.
- Provide and improve ad targeting and measurement, including through the use of your precise location information (again, if you’ve given us permission to collect that information), both on and off our services. S
- Enhance the safety and security of our products and services.
- Verify your identity and prevent fraud or other unauthorized or illegal activity.
- Use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
- Enforce our Terms of Service and other usage policies.
How We Share Information :
We may share information about you in the following ways:
- Information about you, such as your username, name.
- Information about how you have interacted with our services, such as your names of friends for you are friends with, and other information that will help your friends understand your connections with others using our services. For example, because it may not be clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have you as friends in common.
- Any additional information you have directed us to share.
Content you post or send. How widely your content is shared depends on your personal settings and the type of service you are using. With all our business partners, and the general public:
- Public information like your name, username and profile pictures (if we have such a features in our apps).
- Content submissions that are set to be viewable by Everyone and any content that you submit to an inherently public service. This content may be viewed and shared by the public at large both on and off our services, including through search results, on websites, in apps, and in online and offline broadcasts.
- With our affiliates. We may share information with entities within Croww VPN. With third parties. We may share your information with the following third parties: With service providers. We may share information about you with service providers who perform services on our behalf.
- With business partners. We may share information about you with business partners that provide services and functionality. For more information about information collected by third parties on our services, contact us.
With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, governmental request, or applicable law, rule, or regulation investigate, remedy, or enforce potential Terms of Service violations.
- Protect the rights, property, and safety of us, our users, or others.
- Detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If Croww VPN gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
- We may also share with third parties—such as advertisers—aggregated, non-personally identifiable, or de-identified information.
Third-Party Content and Integrations
Our services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services. To learn more about third-party services in Croww VPN, visit our Support Site.
Analytics and Advertising Services Provided by Others:
Additionally, some companies, including our affiliates, may use information collected on our services to measure the performance of ads and deliver more relevant ads on behalf of us or other companies, including on third-party websites and apps.
For a better experience, while using our Service, I may require you to provide us with certain personally identifiable information. The information that I request will be retained on your device and is not collected by me in any way.
The app does use third party services that may collect information used to identify you.
Provided by Us
How Long We Keep Your Information
We store other information for longer periods of time. For example: We store your basic account information—like your name, phone number, and email address—and list of friends until you ask us to delete them.
We store location information for different lengths of time based on how precise it is and which services you use. If location information is associated with any content, we’ll retain that location as long as we store any of your content.
We’re constantly collecting and updating information about the things you might like and dislike, so we can provide you with more relevant content and advertisements.
If you ever decide to stop using apps by Croww VPN, you can just ask us to delete your account. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while—but don’t worry, we’ll try to contact you first!
Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful.
Revoking permissions. If you let us use your information, you can always change your mind and simply revoke your permission by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
Deletion. While we hope you’ll remain a lifelong user of Croww VPN, if for some reason you ever want to delete your account, just go here to learn how. You can also delete some information in the app, like photos you’ve saved within app and search history.
Advertising Preferences. We try to show you ads that we think will be relevant to your interests. If you would like to modify the information we and our advertising partners use to select these ads, you can do so in the app.
Communicating with other users. It’s important to us that you stay in control over whom you communicate with.
Users in the European Union (EU)
If you’re a user in the European Union, you should know that Croww VPN is the controller of your personal information. Here is some additional information we would like to bring to your attention:
Bases for using your information
Your country only allows us to use your personal information when certain conditions apply. These conditions are called “legal bases” and, at Croww VPN, we typically rely on one of four:
One reason we might use your information is because you’ve entered into an agreement with us.
For example, when you buy an On-Demand offers and accepted any of our app Tools Terms, we need to use some of your information to collect for various services and make sure we show your requests to the right people at the right place and time.
Legitimate interest. Another reason we might use your information is because we have—or a third party has—a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, delivering your made content, providing customer support, and helping you find friends and content we think you’ll like. Because most of our services are free, we also use some information about you to try and show you ads you’ll find interesting. An important point to understand about legitimate interest is that our interests don’t outweigh your right to privacy, so we only rely on legitimate interest when we think the way
We are using your data doesn’t significantly impact your privacy or would be expected by you, or there is a compelling reason to do so. We explain our legitimate business reasons for using your information in more detail here.
In some cases we’ll ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like gallery, contacts or location.
We may be required to use your personal information to comply with the law, like when we respond to valid legal process or need to take action to protect our users.
Your right to object
You have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things in the app. If there are other types of information you don’t agree with us processing, you can contact us.
We may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live. Whenever we share information of EU users outside the EU we make sure an adequate transfer mechanism is in place.
Feel free to contact us any time on our contact email address, provided end of this page. If you’re based in the EU, you can always file a complaint with the supervisory authority in your Member State. For example, if you’re based in the UK you can file a complaint with the Information Commissioner’s Office.
Personal Information Collection
Croww VPN collects some personal information from registered users. During the registrations users have to input a username, password, and a valid email address. It uses the provided registration information to authenticate users and provide access to the VPN app online services. We may also use the provided email addresses in order to communicate with our customers. By registering in the Croww VPN system and creating a Croww VPN ID, you automatically accept receiving email messages from us. It may send you email messages with notifications about changes to its services, maintenance or promotional materials from Croww VPN. You can unsubscribe from the marketing and promotional materials at any time using the corresponding links in the emails. Even if you are unsubscribed, Croww VPN may contact you via provided email for purchases confirmation, technical support, or any security issues.
When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information ("Billing Information"). Croww VPN has no access to your database password or any data stored in your local database on your devices. If you are using Croww VPN data records or tasks synchronization and backup service, the Croww VPN will have access to the encrypted binary file on our servers which contains your database. We need this access to provide you a secure backup and restore of your local personal database in case you have lost or damaged your device. Croww VPN will have no access to the data stored in this database.
Croww VPN does NOT collect and log any user activities while using any of their VPN services, except the total amount of web traffic for each session and session dates, for displaying them in user’s web cabinet and within the VPN client apps. It also stores the encrypted information about the amount of connected devices for each account, as the maximum permitted amount is limited. This information can be assessed in the User Office, where any user can delete their devices from their account.
It may ask you to provide us with some technical non-personal information which may be collected in the background by the client apps. The following information may be collected: the user’s Croww VPN ID; the connection attempt time; the connection type; the encryption type; the device type, etc. This information will be used strictly for technical purposes, such as overall system improvement and increase of user experience.
It collects and logs common user statistics and website traffic only for Croww VPN’s websites. This information includes such parameters as website traffic, date, time and duration of visits, frequency of visits and to which pages, and so on. This information is collected anonymously and will not contain any personal or private data. It uses such information to maintain and administer the services and websites and to improve the quality of delivered services.
The Billing Information, Site Information, and Service Information may be referred to below, collectively, as the "Data". "Personally Identifiable Data" means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.
It takes reasonable precautions such as policy-based access control to protect the Data in our possession from loss, misuse, and unauthorized access. It follows generally accepted industry standards to protect the Data, both during transmission and once received by Croww VPN
It may use collected non-personal user statistics (for example, the percent of customers which used a backup & restore option) for promotional presentations of our services to possible partners, reviewers, advertisers, distributors, and other third parties for lawful purposes. Croww VPN will never disclose any personal private data to third parties except when we must comply with laws that require such disclosure to law enforcement authorities or other government third party officials, such as subpoenas.
At any time you may deactivate your Croww VPN ID and delete your personal private data. Please, contact us at email@example.com clearly indicating your desire to deactivate and delete such data.
Passwords and private data
Your Croww VPN ID information, such as username and password, is encrypted using AES 256 algorithm, so only you will have access to it. The protection of the password, which gives access to the personal private data, is the user's responsibility. The password, which gives you access to the Croww VPN services and all your personal data, is known only by you. Croww VPN employees will have neither access to your password nor methods to decrypt it. Croww VPN or its representative will never ask you about your Croww VPN ID password. Please, notify us about any such attempts by emailing us at firstname.lastname@example.org
Third Party Links
We may place links to websites and services operated by third parties on the VPN app online websites. Croww VPN makes no representations or warranties about the policies of third party websites that are linked to Croww VPN or any of its services. We highly recommend you to read the privacy policies posted by those third party websites.